FREE 'STEP into Conflict' Video Training LINK - Available FREE until 12th April | ICPhA

FREE 'STEP into Conflict' Video Training LINK - Available FREE until 12th April is temporarily open to anonymous access. Please REGISTER your own account to ensure continued access.

By signing up, you will also enable additional functionality, such as COMMENTING, SEARCHING, VOTING ON/VIEWING polls and gain ACCESS to the PRIVATE FORUM area.

Register »

It is no secret that 'engagement' has become a household term. Whether you are talking about your customers, your employees, your children or yourself, it is undeniable that we are at a time when it pays dividends to understand what’s common amongst human beings.  Engagement helps us to focus on what we have in common, to look towards solutions rather than getting stuck in the problem or identifying the other person as a problem. 

Over the last few weeks, we have been sharing methods and practices that raise awareness and standards of execution with these four engagement skills which have the power to revolutionise the entire profession.

In STEP 1, we covered Seek First to Understand and completed the activity, “Defining Conflict”.

Then, we covered STEP 2 Then Be Understood and completed the activity, “The Four Sides of Communication”.

In week 3, we released STEP 3 – Empathise and completed the activity, “What Is Empathy?”.

In week 4, we released the last video in this series, STEP 4 – Problem Solve WITH the Other Person(from the L.E.A.D. Engagement Module Topic – Motivate Others)

Click Here to Register and Gain Immediate Access to this Free Video Training Series!

If you've already registered, please share this message with any pharmacist, pharmacy technician, pharmacy manager or leader whose role involves engaging with people

Have you ever tried to motivate someone…and it didn’t work? Sometimes helping others feels like you’re pulling a train uphill through quicksand. No matter how many quotes & peppy words you throw at them, they just stay stuck, unmotivated, and unable to move forward with their projects & goals. 

It’s just that motivation is an INTERNAL drive, so all you can ever do is help those around you to find THEIR OWN internal motivation.

In this last video, Rachel shares how to help others find their internal drive with a fool-proof formula for inspiring others along with the activity, “Drivers and Blockers”.

Click Here to Register and Gain Immediate Access to this Free Video Training Series!

You also have access to a recording of the LIVE online masterclass recorded with pharmacy participants on Wed 29th March.

AVAILABLE until 12th April ONLY, each Wednesday since 01 March, 4Front shared a STEP of training, comprising a

=> pre-recorded video snippet (only 20 minutes each week) of actual content from the LEAD Engagement Online Mastermind Programme,

=> downloads of Activity Sheets that accompany each video, and

=> clear STEPs focused on helping you avoid paralysing conflicts and create healthy relationships within your sphere of influence.

Each segment of this free, 4-STEP video training series, offers you an invaluable 'sneak peek preview' into each topic of the L.E.A.D. Engagement Module

When you register for this free series, you are automatically registered to attend a Live Online Q&A Session with Rachel  on 5th April) where she'll be sharing and answering questions about our upcoming release of the L.E.A.D. Engagement Online Mastermind Programme.  The recording will be available until 12th April.  

The training, is mapped to the Personal Skills, Professional Practice and Organisation and Management Skills Domains of the PSI Core Competency Framework, and is ONLY available in the month of March.

Click Here to Register and Gain Immediate Access to this 4-S.T.E.P. Free Video Training Series!

Would You Appreciate Learning More About L.E.A.D.?

If you are thinking about how you'll benefit from this training series, I encourage you to click here and learn more about the L.E.A.D. Online Mastermind Programme | Engagement Module.

The LEAD Online Mastermind Programme for Pharmacists and Pharmacy Leaders is structured into 4 independent, yet interconnected modules.  

Each of the 4 modules is part of the systematic approach for enabling you to thrive through transitions and create changes in the culture of your pharmacy work environment.  It contains experiential exercises to implement with your customers, colleagues and staff as well as practical tools that you can instantly use in your own pharmacy consultations.

The LEAD Engagement Mastermind Programme Starts on 12th April.  Curious to find out more?  Join us! Click here to register for the Q&A Session and learn more about the L.E.A.D. Online Mastermind Programme | Engagement Module 

Warmest Regards,

Rachel Dungan MPSI, MICF, ACC

ICF Ireland Life/Wellness Coach of the Year 2015

UNTIL 12th April ONLY: FREE 4-STEP Engagement Training Series

Latest Articles

  • Can pharmacies exchange medicines when they have excess stock?

    Can pharmacies exchange medicines when they have excess stock? Managing pharmacy stock in a way that ensures uninterrupted supply to as many patients as possible, while also maintaining manageable stock levels, has always been challenging, but became even more so with the introduction of the 10-day...
  • Forged Prescriptions (Confirmed and Suspected)

      As the number of forged prescriptions increases so does the need to do something about it. This is an attempt to catalog known and suspected forged prescriptions to enable easier identification of same. Please feel free to email additional examples to us by replying to your registration...
  • New Phased Dispensing Arrangements - May 2017

    In their effort to reduce medical expenditure, the HSE has brought in additional administrative barriers to phased dispensing. They were communicated to the pharmacists in the Circular 013/17 on 10 April 2017, which is reproduced below (our emphasis). These validation arrangements for submitting...

Latest News

  • 2019 PSI Council Election Campaigns Have Begun

    As of 2nd April 2019 the ballot papers have been posted out to the electoral register to elect four new pharmacist members to the PSI council for a four year term. The PSI council is made up of 21 members, of which 10 are pharmacist members and 11 are non-pharmacist members. As a profession we are...
  • Facebook Deletes the Largest Irish Pharmacist Group

    Last week, without any warning, Facebook deleted the largest Irish pharmacist group of over 2600 members. This is now being appealed but it is anyone's guess if and when the group will be restored. Given how quickly and unexpectedly this has happened, it would be very prudent to have a backup...
  • No More Paper Based Claims Listings

    In another cost cutting measure, the HSE PCRS will stop posting out physical paper-based claims listings from 1st July 2018. The document will then only be available online via the Pharmacy Application Suite. Small exception has been made for manual claiming pharmacies, which will receive their...
  • LTI Non-Core List Reimbursement to Change in July

    The HSE have signaled that they will reduce the reimbursement period of non-approved non-core LTI items from current 4 months to just 2 months beginning on the 1st of July 2018. This change is being introduced ahead of the promised improved visibility of these individually approved items via the...
  • Can we still use faxes under GDPR?

    It's the eve of GDPR implementation and one of our favourite tools is under threat. A lot of rumors have been going around regarding the use of fax to transfer personal information such as an emergency supply script for example. Well, we're happy to report that you can take a deep breath and relax...